Every signal read.
Every action logged.
Nothing hidden.
The glass box for dental IT. See exactly what your IT is doing, and why.
CYBERCORE is The Glass Box for Dental IT — a dental-native RMM you can see into.
It watches every application, sensor and device your practice runs, flags problems early — and shows you every step in plain English.
- PMS
- Dentrix · Dentrix Ascend · Eaglesoft · Open Dental · Curve Dental · Denticon · DentiMax · SoftDent · Fuse · tab32
- Imaging
- Schick · DEXIS · Carestream · Apteryx · Planmeca · Suni · Gendex
- Pricing
- Flat monthly rate per location · no per-hour emergency billing
- Daily production at risk per dentist · hygienistPlanet DDS, 2025 Dental Industry Outlook
- $3,800 · $1,058
When Open Dental freezes mid-appointment, your IT is still reading the ticket.
Not traditional IT support.
A new standard.
Problems caught early
Faults reach a technician already diagnosed, with every step logged for you.
Built for dental, not adapted
Dentrix, Eaglesoft, DEXIS — monitored natively.
You're always in control
Every action logged. Nothing hidden.
Watch. Protect. Fix. Report.
Continuous, in the background.
Software, sensors, network — every minute.
Caught before it reaches a patient.
Resolved safely, with guardrails.
In your dashboard, in plain English.
Built for the software your
practice actually uses
Your practice-management software, imaging and hardware — not generic computer monitoring.
Plus databases, backups, antivirus and encryption.
HIPAA is not a feature.
It's the foundation.
Watched 24/7, so you can watch patients.
IT problems, diagnosed.
Fixed within your limits.
With Core AI, the issue is diagnosed as soon as it is reported — and, where the owner has authorized it, often resolved before the next patient sits down.
One tap. Diagnosed.
Often already resolved.
Staff taps a category. Core AI cross-references 100,000+ resolved dental IT incidents, finds the likely root cause, and applies a known fix where the owner has authorized it.
Three ways to run dental IT.
Only one gets ahead of the fault.
| Break-fix technician | Generic MSP + RMM | CyberCore | |
|---|---|---|---|
| Response model | Called after the crash | Alert raised, technician interprets it | Fault named, then fixed inside owner-set limits |
| Dental application awareness | Technician’s own experience | CPU, disk, uptime only | Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, Denticon, DentiMax, SoftDent, Fuse and tab32 state read directly |
| Imaging sensor coverage | Manual troubleshooting on site | Not monitored | Schick, DEXIS, Carestream, Apteryx, Planmeca, Suni and Gendex sensor enumeration watched continuously |
| Mean time to resolve | Hours to next business day | Starts when a ticket is opened | Detected early — auto-fixed where authorized |
| After-hours coverage | Emergency callout, premium rate | Ticket queued until morning | Continuous — the fix does not wait for a human |
| Cost model | Billed by the hour, per incident | Per-user monthly + hourly overages | Flat monthly rate per location |
| HIPAA evidence | Ad-hoc notes | Partial logs | Immutable audit trail of every technician session |
| Multi-location rollup | None | Per-site dashboards | Parent group subaccounts, pooled licences, one invoice |
Dental IT, answered plainly
What is CyberCore?
CyberCore is a dental-native RMM platform that watches the dental and third-party applications, imaging sensors and network devices a dental practice runs, detects issues early and, where the owner has authorized it, gets them fixed. It is built on more than 100,000 resolved dental IT tickets.
How is it different from a generic RMM or MSP toolset?
A generic RMM agent reports CPU, disk and uptime. A dental-native RMM also tracks dental-specific signals, such as practice-management database health, imaging sensor presence and backup verification, and describes a fault in terms a dental team recognizes instead of raising an alert for a technician to interpret.
Which practice-management systems are supported?
Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, Denticon, DentiMax, SoftDent, Fuse and tab32 — alongside Schick, DEXIS, Carestream, Apteryx, Planmeca, Suni and Gendex imaging, plus common e-prescribing, claims and patient-communication tools.
How fast does a fix actually happen?
CyberCore detects known faults continuously. Auto-remediation stays off until the practice owner authorizes it, every action is logged where the owner can see it, and anything needing a human escalates with the diagnosis, the affected workstation and the history attached.
Is CyberCore HIPAA compliant?
HIPAA compliance is the responsibility of the dental practice and each vendor that handles its patient data, and no software makes a practice compliant on its own. CyberCore monitors system-health signals rather than patient records. Ask CyberCore for its current assurance documentation and Business Associate Agreement, and see the security page for details.
How much does dental IT downtime cost per hour?
Downtime puts production at risk: the Planet DDS 2025 Dental Industry Outlook Report puts average production at about $3,800 per dentist per day and about $1,058 per hygienist per day. The cost-of-downtime guide shows how to apply those figures to a practice's own schedule.
What does CyberCore cost?
A flat monthly rate per location, with three plans: Monitor at $350 per month for solo practitioners, Managed at $650 per month for growing practices and Command at $1,200 per month for multi-location groups. There is no per-hour emergency billing.
Does it work for DSOs and multi-location groups?
The Command plan is the plan priced for multi-location groups. For how standardizing dental IT across several locations works, including remote-first support with on-site dispatch for hardware, see the guide to nationwide, remote-first dental IT support.
How long does onboarding take?
Onboarding starts with a setup request: schedule a demo or contact CyberCore, and the practice's software, imaging and network are reviewed before monitoring begins. For what to expect when moving from another IT provider, including data handling and avoiding downtime, see the switching guides on the help page.
Field notes from 100,000 dental tickets
Fault trees, cost models and compliance walkthroughs — written for the person who actually has to fix it.
Why does Dentrix keep crashing? Common causes and fixes
Most repeating Dentrix crashes trace back to a handful of causes: a bad or disconnected default printer, a dropped connection to the Dentrix database server, antivirus without the vendor’s exclusions, a corrupt local Windows profile, or a recent Windows/.NET update. Isolate whether it is one workstation or all of them, then work the list in order.
How do you diagnose a Dentrix crash? A step-by-step fault tree
Diagnose a Dentrix crash by sorting it into one of four branches before changing anything: it fails at launch, it fails on one workstation only, it fails on every workstation at once, or it fails only when printing or opening imaging.
What are the HIPAA technical safeguards for a dental practice?
The HIPAA Security Rule’s technical safeguards are set out in 45 CFR §164.312 as five standards — access control, audit controls, integrity, person or entity authentication, and transmission security — with seven implementation specifications beneath them, two required and five addressable.
Why is my dental imaging sensor “not detected”? The order to check
A dental imaging sensor reported as “not detected” is most often a Windows-side fault rather than a failed sensor: USB power management cutting power to the port, an imaging driver or bridge version that no longer matches the software, or a driver Windows refuses to load because of its signature.
What does dental practice downtime actually cost?
Downtime is not a single dollar figure — it is the sum of lost production from the affected schedule, the staff cost during the outage, the rescheduling friction over the next two weeks, and the harder-to-quantify trust cost with affected patients.
Break-fix vs managed vs autonomous IT for dental practices: cost compared
There are three ways to buy dental IT: break-fix (pay per incident, cheap but reactive), managed (a flat monthly fee, predictable and proactive), and autonomous (managed plus software that fixes routine failures itself).
CYBERCORE is the glass-box, Dental-Native RMM — an RMM built on 100,000+ real dental IT tickets. It monitors every workstation, app, sensor, and X-ray unit, fixes common crashes where the owner allows it, and shows owners every action while they govern what it can touch.
